1.1 Purpose of the document 

The following document is the user manual for the “Send GLS parcel” online service.

1.2 Purpose of the “Send GLS parcel” online service

The online service is an electronic aid for creating Swiss Post GLS export consignments and replaces the former “Shipping documents for GLS parcels” online service.

1.3 Scope of the “Send GLS parcel” online service

The international shipping wizard is the central platform for all Swiss Post international shipping solutions. The “Send GLS parcel” module offers a modern, user-friendly solution for road-based parcel post of up to 40 kilograms within Europe.

You enter all information directly in the system – from addresses to customs clearance information. All the necessary shipping and accompanying documents are generated automatically and coordinated with one another.

Log in to your “My Post” customer account and click on “Send and transport”.

Under the available online services, search for the “International shipping wizard” box and click on “Start”.

Tip: if necessary, you can add the “International shipping wizard” online service to your favourites. This will then appear in your “My Post” customer cockpit under “Send and transport”, giving you direct access to the online service.

Using the international shipping wizard, you can find the right service for you based on your consignment specifications for weight, speed, type of consignment and destination. This includes goods and document consignments, GLS and URGENT services. However, these instructions only cover use of the “Send GLS parcel” or “Swiss Post GLS” online service.

To start the online service directly, please click on “GLS shipping documents”.

After you have started the online service, an overview screen will open.

The shipping process with the international shipping wizard consists of three main steps:

1. Addresses – selecting GLS incoterms, recording importer, goods recipient and exporter
2. Consignment content – information on items, quantities and values
3. Completion – selecting and creating shipping documents

Each step is logically guided. In the preview on the right, you can keep track of the details you have entered at all times.

Please note:

• Multiple parcel shipments (i.e. entering several parcels per consignment) are planned for the first quarter of 2026. Until multiple parcel shipments are introduced, each parcel consignment must be entered individually. Any additional costs incurred for customs clearance in the recipient country will be credited in full on request.
• Multi-upload (i.e. bulk processing of consignment data) is also planned for the first quarter of 2026.

3.1 Step 1: Addresses

In the first step, you enter the GLS incoterm and the parties involved in the shipment.

First select the desired incoterm. The GLS incoterms determine how the costs for foreign import – i.e. customs clearance costs, customs duties and taxes – are divided between the exporter and importer. The info button takes you to more detailed information (see “Customs clearance costs”).

You can then enter the details of the recipient in the destination country in the “Importer” screen by clicking on “Find importer” or “Enter new importer”. Then enter the recipient’s address.

If the importer or recipient is a private individual, you can select this option accordingly. Then complete the input fields under “Importer contact person”. The telephone dialling code should be in +xx format. If the partner or recipient is a commercial entity, you must also provide the European Economic Operators Registration and Identification number (EORI number) and turnover tax identification number. A customer reference can also be entered if required. You can have the EORI number validated on the European Commission website by clicking on “EORI number validationTarget not accessible”. If the recipient does not have an EORI number, you can alternatively enclose a copy of the EORI number application. To do so, simply tick the box. You will be asked to upload this document during the “Completion” step.

If the goods recipient’s address differs from that of the importer, you have the option of entering it in the “Goods recipient” screen. You can enter a contact person if you wish. Data can also be saved automatically. Otherwise, select “Identical to importer”.

You can now enter your data in the “Exporter” screen. The following information is required: 

• Exporter
• Invoice reference number (IRN)
• Franking licence
• Company address
• Exporter information
• Swiss Unique Business Identification Number (UID)
• Optional: Swiss VAT number
• Optional: European Economic Operators Registration and Identification number (EORI number)
• Optional: turnover tax identification number
• Optional: foreign VAT number
• Optional: IOSS number
• Exporter contact person
• First name and last name
• Telephone number in the format +41 xxx xx xx
• Optional: e-mail address

All address data is automatically transferred to the shipping and customs clearance documents.

As soon as you have entered all the data, you can click on “Continue to consignment content” at the bottom right. You can also see all entered details again on the right in the “Preview”. 

3.2 Step 2: Consignment content

In the second step, you enter the details of the goods you wish to send.

Under “Consignment information”, enter the weight (in kilograms), including packaging and filler, and the value of the goods in the relevant currency of the consignment.

You can enter a new item under “Consignment content”. To do so, click on “Add item”. A new screen will open in which you can enter the following information:

• Item description
• Volume
• Customs tariff number key
• Customs tariff number – you can find the customs tariff number under “Tares”
• Country of origin of the item
• Statistical quantity (for customs clearance)
• Net weight in kilograms, excluding packaging and filler (based on the item)
• Gross weight in kilograms including packaging and filler (based on the item)
• Export licence number (e.g. when exporting medicines or other goods that require a licence from the Swiss authorities) and date of issue of export licence

If you have a qualification for preference, you can choose from the following categories:

• EUR.1
• EUR-MED
• Certificate of origin with authorization number
• Certificate of origin incl. signature

The qualification for preference for EUR-1 and EUR-MED must be uploaded as a file in the “Completion” step. When selecting “Certificate of origin with authorization number”, please note that the certificate of origin with authorization number must be provided physically as an original together with the consignment so that the preference can be granted during customs clearance.

If you are an authorized exporter and have an authorization number for qualification for preference, we require your goods certificate number. In this case, the goods certificate number must be sent to the Federal Office for Customs and Border Security (FOCBS) instead of the name and handwritten signature.

After you have entered everything, you can enter more items under “+ Add item”. You can conveniently select items that have already been saved using the search function.

In the “Declaration” screen, tick the box to confirm that you are not sending any dangerous or prohibited goods. The shipment cannot be completed without this confirmation. Please read the linked transport regulations carefully.

After completing this step, you can click on “Continue to finish” at the bottom right.

3.3 Step 3: Completion

In the final step, you define the documents and details for completing the shipment. All details entered are binding for customs clearance and shipping. The resulting documents must be correct and complete to ensure smooth shipping and customs clearance processes.

The following options are available under “Commercial invoice”:

• System-generated commercial invoice – created automatically based on the consignment data entered
• Own commercial invoice – can be uploaded as a file (e.g. PDF, Word, Excel), including specification of the commercial invoice number and invoice date
• Own pro forma invoice – can be uploaded as a file (e.g. PDF, Word, Excel), including specification of the pro forma invoice number and invoice date
• Note: it will be possible in the coming weeks to automatically assign your own commercial invoice to a GLS consignment. Prior to this, please enter the system-generated GLS parcel number digitally or legibly by hand on your own commercial invoice.

Additional relevant documents can be selected and uploaded under “Additional documents”.

• Application for EORI number (plus delivery confirmation of the application and the documents requested in the application in a PDF document)
• EUR1
• EUR-MED
• Export licence
• Certificate of origin
• Export declaration
• Packing list
• Proof of preference
• T-Paper

All common file formats are accepted.

Click on “Create documents” at the bottom right to complete the process.

The system automatically creates the three required documents for your Swiss Post GLS consignment:

• A label for delivery via the European GLS network
• A label for national transport to Pratteln
• A commercial invoice (if you select “Create commercial invoice”)

The following view appears:

You can now either open the PDF directly or save it on your PC. These documents are merged into a “merged label” or a PDF document on the system side. This “merged label” must always be used jointly.

If you have the commercial invoice generated by the online service, you will also find the commercial invoice in the same PDF document.

The process is now complete and you can print out the documents. Information on the printer settings can be found in section 5 Technical details. Please print the PDF label and commercial invoice in A4 format. Fold the label sheet in the middle so that the international and national labels are visible side by side in A5 format. You can also fold the commercial invoice(s) and any additional documents in the middle and place them in the document pouch (C5 format) along with the label. Both the national and international labels should be positioned in front and be clearly visible.

Notes on printing the documents:

• Number of commercial invoice printouts with handwritten signature: three
• Number of commercial invoice printouts incl. approval number: one
• Number of certificate of origin printouts: one

You can enter additional consignments by calling up the “International shipping assistant” again and restarting the process.

Once you have entered all the consignments, you can hand them over at any Swiss Post branch or use the Swiss Post collection service. A pick-up service is available from around 15 parcels per shipping day. More information can be found at Swiss Post GLS.

Your existing item master data will not be available in the new online service. Initially, it will only be possible to enter new item master data.

4.1 Create item

Add new items by clicking on “Add item”. Then fill in the mandatory fields for your item marked with an asterisk (*). In addition to the mandatory fields, the following supplementary optional fields are available:

• Customs tariff number key: required for certain product groups in order to enter further characteristics or specifications of the goods. A key is only required for certain customs tariff numbers. You can tell directly in the electronic customs tariff TARES whether such a key is required. This shows whether a key is required for the relevant tariff number.
• Stat. quantity: the statistical quantity is an additional unit of quantity that must be specified for certain customs tariff numbers. It is used for precisely recording trade data for foreign trade statistics and may differ from the usual unit of quantity (e.g. kg, litre).
• Export licence: an export licence is a state permit that must be obtained before exporting certain goods. In Switzerland, it is generally issued by the SECO (State Secretariat for Economic Affairs) – especially for industrial products.
• Export licence date: if you enter an export licence for a specific item, please enter the date of issue of this permit in this field.

Click on “Add item” to add more items to your consignment.

4.2 Export item data

If you wish to extract the item master data in the old “Shipping documents for GLS parcels” online service and save it as a CSV file in order to use it for consignment entry in the new online service, please proceed as follows:

1. Start full recording for a new consignment in the “Shipping documents for GLS parcels” online service or copy an old consignment without completing consignment recording (for both variants)
2. Proceed up to the fourth step “Customs information”
3. Click on the binoculars symbol next to “Item code”
4. Extract your item master data by clicking on the “Export” button
5. Save the file in a location of your choice

The service is web-based and is tested regularly with the latest versions of Chrome, Edge, Safari and Firefox. It is not optimized for mobile devices, but can be used with them.

There is currently no API available to connect the service to your ERP system.

The service meets the highest security standards and is GDPR-compliant. A pentest with OWASP Top 10 Assessment has been carried out and no critical security gaps were identified. The data is stored exclusively on servers located in Switzerland and the EU.

To ensure that the documents can be printed correctly and in full, we recommend that you check your print settings before printing. To do so, open the relevant PDF document and create a print order. In the Windows print settings, please select the option “Fit” under “Page Sizing & Handling”.

For Apple/Mac, please select the following settings:

6.1 Meaning of error messages

6.2 Contact

If you have any questions, please contact infogls@post.ch. Alternatively, you can also contact us by phone as follows:

CHF 0.08/min. from landline phones within Switzerland

Monday to Friday 8 a.m. to 12 noon and 1.30 p.m. to 5.30 p.m.

Export: +41 848 454 454