Accompanying documents for international small goods

You can use the “Accompanying documents for international small goods” online service to create and print accompanying documents for your international consignment.

To create an accompanying document for small goods, click on “Create new accompanying document” in the overview or copy an existing order when logged in. Alternatively, you can delete individual or multiple labels that have already been created, or print and edit pending orders. You can filter your accompanying documents according to status or using the extended filter. For consignments with the status “Dispatch list pending”, the dispatch list required to print the labels can also be created.

You can use CN 22 labels for small goods consignments containing goods worth up to CHF 1,000. To create address labels with a customs declaration CN 22, select the relevant product in the menu. You can choose whether to either enter an individual label or several labels together.

CN 23 accompanying documents are used for small goods consignments containing goods worth over CHF 1,000 or for consignments with which you enclose detailed inserts (e.g. commercial invoices). To create address labels with CN 23 accompanying documents, select the relevant product from the menu. You can select whether you wish to enter individual or several accompanying documents.

2.1 Entering single CN 22 labels

2.1.1 Service

Select the dispatch date for your consignment. Choose whether your consignment should be sent without tracking or with PRIORITY Plus (it is not possible to combine these options). If you have more than one individual franking licence for a certain value-added service, you will be presented with a corresponding drop-down menu. Select the franking licence to be used from the list.

If you have only one franking licence, it is automatically used for barcode generation. If you do not have an individual franking licence, the system automatically assigns one to you.

Please also select whether a PRIORITY label (mandatory for registered mail and PRIORITY Plus) and PP or PP/Journal franking (business customers with a billing relationship only) should be affixed, or whether you wish to frank the consignment in another way.

2.1.2 Recipients and senders

Now enter a recipient address and a sender address. The optional fields are labelled accordingly. The recipient address also requires an e-mail address or a telephone number. Please note that the company name 3 and address 3 lines are transmitted electronically, but do not always appear on the address label due to space constraints. If required, you can save the addresses that are entered to the list management for future use. If you click on the search field, the addresses previously entered in address management will be shown. You can refine the results displayed by entering information. You can access your address management by clicking on the menu item “Addresses”.

2.1.3 Consignment content

Please observe the information on hazardous goods and the import regulations. First, select the type of content for your consignment. Then complete all mandatory fields. The mandatory fields may vary depending on the type of content selected. By activating the option “Save/update this item’s information in the items list for reuse in the future”, you can save the entered article in your article management. If you click on the search field, the previously entered address management articles will be shown. Here, you can refine the results shown by entering information. You can access article management by clicking on the menu item “Article”.

Please note that on customs declaration CN 22, there is only space for 22 characters in the article description. However, the full article description will be sent electronically.

By clicking on “Add further items”, you can add more articles for the same consignment (maximum of 4 articles possible). Please note that all articles must be declared in the same currency. Once you have entered all the articles and information, click on “Next”.

2.1.4 Finish

The “Customs duty, VAT and charges paid” field (for business customers with a billing relationship only) is only displayed for countries in which the future PDDP service (not yet offered) will be available. If you want to use this service, select “I will cover the costs”, otherwise leave the field untouched. In the “Customer reference” field, you can add a personalized identification to your order/shipment, which will be shown on the accompanying document overview. If you have saved one or more electronic signatures, you may select these from the corresponding drop-down menu. The signature is displayed on the CN 22. Under “Paper format”, you can select whether you wish to print your label in A6 format on an A4 page or individually in A6 format. Any barcode lists will be output in A4 format by default. Under “Print position”, you can determine the position of the accompanying document to be printed on the A4 page. If you want a barcode list for your individual item, select the corresponding type of barcode list here. The order can be completed once the accuracy of the details has been confirmed.

To print out the label you have created with PP franking (business customers with a billing relationship only), you must first create a dispatch list. You can switch directly to the relevant online service by clicking on the “Proceed to dispatch list” button. At the end of the process, you will receive the dispatch list generated there along with your previously created documents for printing.

No dispatch list is required for consignments with the “None” franking type. You will receive the label directly, but you must still frank the consignment. Business customers must hand in the relevant consignments at a self-operated Swiss Post branch.

To return to the overview, click on “Back to overview”. The accompanying documents you have created with PP franking will remain in the “Dispatch list pending” status until the dispatch list has been created.

When you have completed the order, it will then appear in the overview of accompanying documents. In the drop-down menu, you can copy this document for a new order, delete it from the overview or print it out again. You can also create a dispatch list for accompanying documents with the status “Dispatch list pending”.

2.2 Entering multiple CN 22 labels

2.2.1 Service

This option is not available to business customers who are logged in but do not have a billing relationship. Select “Create multiple labels” from the drop-down menu and select the posting date for your consignments.

In addition, select a postcode and a location for PP or PP/Journal franking (business customers with a billing relationship only). The franking is managed via the Excel file for the address upload.

2.2.2 Data import

If you choose to enter several addresses at once, you will be asked to upload your address file. A maximum of 300 addresses
are permitted per file. A sample file that shows what this file should look like can be accessed by clicking on the corresponding
field. Please do not change any part of the structure of the file; do not delete any columns and do not add any new fields.

Please also note the special symbols that are permitted. These are indicated on page 16. Activate the relevant option if you
want the system to automatically delete special symbols not permitted without replacement when uploading the address file.

Please note the key information on sending hazardous goods.

If you have more than one individual franking licence (business customers with a billing relationship only) for a certain value-
added service, you will be presented with a corresponding drop-down menu. Select the franking licence to be used there,
even if you do not plan to use a corresponding value-added service. The value-added services are managed via the Excel file
for the address upload, which is why the franking licence must be selected beforehand. If you have only one franking licence,
it is automatically used for barcode generation. If you do not have an individual franking licence, the system automatically
assigns one to you.

The following table shows the available fields and their characteristics:

Field name	Contents	Maximum number of characters	Required field/ optional field
ADDITIONALSERVICE	Value-added service, 0 = Without tracking. 2 = PRIORITY Plus	1	R
PRINT PRIORITY LOGO	0 = No PRIORITY overprint, 1 = PRIORITY overprint (mandatory for PRIORITY Plus)	1	R
BARCODE	The barcode created is displayed in this column after completion of the order.	–	–
PRINT PP FRANKING	1 = PP franking, 2= PP/Journal franking	1	R
SENDER NAME 1	Sender name 1	30	R
SENDER NAME 2	Sender name 2	30	O
SENDER NAME 3	Sender name 3 (is transmitted electronically, but not always visible on the label due to space constraints)	30	O
SENDER ADDRESS 1	Sender address 1	30	R
SENDER ADDRESS 2	Sender address 2	30	O
SENDER ADDRESS 3	Sender address 3 (is transmitted electronically, but not always visible on the label due to space constraints)	30	O
SENDER POSTCODE	Sender postcode	12	R
SENDER CITY	Sender city	30	R
SENDER COUNTRY	ISO code for sender country = CH	2	R
SENDER CONTACT PERSON	Sender contact person	30	O
SENDER TELEPHONE	Sender telephone number	20	R
SENDER EMAIL	Sender e-mail address	50	R
SENDER VAT NO.	Sender VAT number	20	O
SENDER TAX NO.	Sender tax reference number (e.g. IOSS)	30	K
RECEIVER NAME 1	Recipient name 1	30	R
RECEIVER NAME 2	Recipient name 2	30	O
RECEIVER NAME 3	Recipient name 3 (is transmitted electronically, but not always visible on the label due to space constraints)	30	O
RECEIVER ADDRESS 1	Recipient address 1	30	O
RECEIVER ADDRESS 2	Recipient address 2	30	O
RECEIVER ADDRESS 3	Recipient address 3 (is transmitted electronically, but not always visible on the label due to space constraints)	30	O
RECEIVER POSTCODE	Recipient postcode	12	O
RECEIVER CITY	Recipient city	30	R
RECEIVER COUNTRY	ISO code for the recipient country	2	R
RECEIVER CONTACT PERSON	Recipient contact person	30	O
RECEIVER TELEPHONE	Recipient telephone number (numeric characters only, no special characters or spaces)	20	M/K
RECEIVER EMAIL	Recipient e-mail address	50	M/K
RECEIVER VAT NO.	Recipient VAT number	20	O
RECEIVER TAX NO.	Recipient tax reference number	30	O
NATURE OF CONTENT	Goods content: 1 = Documents, 2 = Goods, 3 = Gift, 4 = Sample, 5 = Returned goods, 6 = Other	1	R
CUSTOMER TESTIMONIALS	Customer testimonials	25	O
GOODS CURRENCY	Goods currency (all articles must be declared in the same currency), CHF = Swiss franc, EUR = Euro, USD = US dollar, GBP = Pound sterling	3	R
ARTICLE 1 DESCRIPTION	Article description Article 1	30	R
ARTICLE 1 QTY	Article 1 quantity	8 (max. 9999.99)	R
ARTICLE 1 VALUE	Article 1 value	8 (max. 99999.99)	R
ARTICLE 1 ORIGIN	Article 1 origin (ISO code)	2	R
ARTICLE 1 WEIGHT	Article 1 weight	4 (max. 2.00)	R
ARTICLE 1 CUSTOMS TARIFF NO.	Customs tariff number	12	R
ARTICLE 1 INVOICE DESCRIPTION	Article description for commercial invoice	100	O
ARTICLE 1 KEY	Key	3	O
ARTICLE 1 EXPORT LICENCE NO.	Export licence	22	O
ARTICLE 1 EXPORT LICENCE DATE	Export licence date	10 (dd.mm.yyyy)	O
ARTICLE 1 MOVEMENT CERTIFICATE	Goods certificate	20	O
ARTICLE 1 MOVEMENT CERTIFICATE NO.	Goods certificate number	10	O
PDDP	Empty or 0 = no PDDP consignment, 1 = PDDP consignment	1	O

Only the graphic characters a-z, A-Z and 0-9 are permitted. Please do not use any graphic characters from other alphabets.

In addition, only the following special characters are permitted:

Á á À à Ã ã Ä ä É é È è Ê ê Ë ë Í í Ì ì Î î Ï ï Ó ó Ò ò Ô ô Ö ö Ú ú Ù ù Û û Ü ü Ñ ñ ª ° ¡ ¿ Ç ç « » º , . ; : - _ ! ? / ( ) = % & + # ' ? Â â @

Non-permitted special characters and graphic characters will cause an upload error.

2.2.3 Finish

If you have saved an electronic signature, you may select this from the corresponding drop-down menu. In the “Barcode list” field, you must select whether you wish to create a barcode list 21 (barcode list for letters with electronic tracking) or 23 (barcode list for letters with confirmation of receipt). Under “Paper format”, you can select whether you wish to print your label in A6 format on an A4 page or individually in A6 format. Any barcode lists will be output in A4 format by default. The field “Print from position” which is mandatory for A4 defines from which label it should be printed. The order can be completed once the accuracy of the details has been confirmed.

The documents are generated as PDFs after the dispatch list has been created. You will also receive your uploaded address file, with the generated barcodes added. If you create up to 50 labels at once, these will be displayed to you directly on the screen. For 50 labels or more, you will receive a link by e-mail.

To print the label you have created, you must first create a dispatch list. You can switch directly to the relevant online service by clicking on the “Proceed to dispatch list” button. At the end of the process, you will receive the dispatch list generated there along with your previously created documents for printing.

To return to the overview, click on “Back to overview”. The accompanying documents you have created will remain in the status “Dispatch list pending”.

When you have completed the order, it will then appear in the overview of accompanying documents. Here, you can copy this document for a new order, delete it from the overview or print it out again. You can also create a dispatch list for accompanying documents with the status “Dispatch list pending”.

2.3 Entering single CN 23 accompanying documents

2.3.1 Service

Select “Create accompanying document” from the menu and choose the dispatch date for your consignment. Choose whether your consignment should be sent without tracking, or with PRIORITY Plus (it is not possible to combine these options). If you have more than one individual franking licence (business customers only) for a certain value-added service, you will be presented with a corresponding drop-down menu. Select the franking licence to be used from the list.

If you have only one franking licence, it is automatically used for barcode generation. If you do not have an individual franking licence, the system automatically assigns one to you. Please also select whether a PRIORITY label (mandatory for PRIORITY Plus) and PP or PP/Journal franking (business customers with a billing relationship only) should be affixed, or whether you wish to frank the consignment in another way.

2.3.2 Recipients and senders

Now enter a recipient address and a sender address. The optional fields are labelled accordingly. The recipient address also requires an e-mail address or a telephone number. Please note that the company name 3 and address 3 lines are transmitted electronically, but do not always appear on the address label due to space constraints. If required, you can save the addresses that are entered to the list management for future use. If you click on the search field, the addresses previously entered in address management will be shown. You can refine the results displayed by entering information. You can access address management by clicking on the menu item “Addresses”.

2.3.3 Consignment content

Please observe the information on hazardous goods and the import regulations. First, select the content of your consignment. Then you can refer to a non-system-specific, separately created commercial invoice by activating the corresponding checkbox. In this case, the detailed commercial invoice is no longer necessary on the waybill. Then complete all mandatory fields. By activating the option “Save/update this item’s information in the items list for reuse in the future”, you can save the entered article in your article management. If you click on the search field, the previously entered address management articles will be shown. Here, you can refine the results shown by entering information. You can access article management by clicking on the menu item “Article”.

By clicking on “Add further items”, you can add more articles for the same consignment (maximum of 5 articles possible). Please note that all articles must be declared in the same currency. Once you have entered all the articles and information, click on “Next”.

2.3.4 Finish

The “Customs duty, VAT and charges paid” field (for business customers with a billing relationship only) is only displayed for countries in which the PDDP service will be available. If you want to use this service, select “I will cover the costs”, otherwise leave the field untouched. In the “Customer reference” field, you can add a personalized identification to your shipment/order, which will be shown in the accompanying document overview. In the field “Special Customs Clearance Instructions”, you can enter any instructions concerning customs clearance (please note that this optional information may not necessarily be adhered to). In the “Delivery Instructions” field, you can enter special delivery instructions (please note that this optional information may not necessarily be adhered to). If you have saved one or more electronic signatures, you may select these from the corresponding drop-down menu. The signature is displayed on CN 23. If you want a barcode list for your individual item, select the corresponding type of barcode list here. Under “Paper format”, you can select whether you wish to print your label in A6 format on an A4 page or individually in A6 format. The CN 23 customs forms and any barcode lists and commercial invoices will be output in A4 format by default. Under “Print position”, you can determine the position of the accompanying document to be printed on the A4 page. Please also select how many copies of the export declaration (CN 23) and commercial invoice should be printed out. You can complete the order once you have confirmed that the details are correct.

To print out the label you have created with PP franking (business customers with a billing relationship only), you must first create a dispatch list. You can switch directly to the relevant online service by clicking on the “Proceed to dispatch list” button. At the end of the process, you will receive the dispatch list generated there along with your previously created documents for printing.

No dispatch list is required for consignments with the “None” franking type. You will receive the label directly, but you must still frank the consignment. Business customers must hand in the relevant consignments at a self-operated Swiss Post branch.

To return to the overview, click on “Back to overview”. The accompanying documents you have created with PP franking will remain in the “Dispatch list pending” status until the dispatch list has been created.

When you have completed the order, it will then appear in the overview of accompanying documents. Here, you can copy this document for a new order, delete it from the overview or print it out again. You can also create a dispatch list for accompanying documents with the status “Dispatch list pending”.

2.4 Entering multiple CN 23 accompanying documents

2.4.1 Service

This option is not available to business customers who are logged in but do not have a billing relationship. Select “Create multiple accompanying documents” from the menu and choose the dispatch date for your consignment.

In addition, select a postcode and a location for PP or PP/Journal franking (business customers with a billing relationship only). The franking is managed via the Excel file for the address upload.

2.4.2 Data import

If you choose to enter several addresses at once, you will be asked to upload your address file. A maximum of 300 addresses are permitted per file. You can access a sample file that shows what this file should look like by clicking on the corresponding field. Please do not change any part of the structure of the file; do not delete any columns and do not add any new fields.

Please also note the special symbols that are permitted. These are indicated on page 30. Activate the relevant option if you want the system to automatically delete special symbols not permitted without replacement when uploading the address file.

Please note the key information on sending hazardous goods.

If you have more than one individual franking licence (business customers with a billing relationship only) for a certain value-added service, you will be presented with a corresponding drop-down menu. Select the franking licence to be used from the list.

If you have only one franking licence, it is automatically used for barcode generation. If you do not have an individual franking licence, the system automatically assigns one to you.

The following table shows the available fields and their characteristics:

Field name	Contents	Maximum number of characters	Required field/ optional field
ADDITIONALSERVICE	Value-added service, 0 = Without tracking. 2 = PRIORITY Plus	1	R
PRINT PRIORITY LOGO	0 = No PRIORITY overprint, 1 = PRIORITY overprint (mandatory for PRIORITY Plus)	1	R
BARCODE	The barcode created is displayed in this column after completion of the order.	–	–
GROSS WEIGHT	Gross weight of the consignment	4 (max. 2.00)	R
PRINT PP FRANKING	1 = PP franking, 2= PP/Journal franking	1	R
SENDER NAME 1	Sender name 1	30	R
SENDER NAME 2	Sender name 2	30	O
SENDER NAME 3	Sender name 3 (is transmitted electronically, but not always visible on the label due to space constraints)	30	O
SENDER ADDRESS 1	Sender address 1	30	R
SENDER ADDRESS 2	Sender address 2	30	O
SENDER ADDRESS 3	Sender address 3 (is transmitted electronically, but not always visible on the label due to space constraints)	30	O
SENDER POSTCODE	Sender postcode	12	R
SENDER CITY	Sender city	30	R
SENDER COUNTRY	ISO code for sender country = CH	2	R
SENDER CONTACT PERSON	Sender contact person	30	O
SENDER TELEPHONE	Sender telephone number	20	R
SENDER EMAIL	Sender e-mail address	50	R
SENDER VAT NO.	Sender VAT number	20	O
SENDER TAX NO.	Sender tax reference number (e.g. IOSS)	30	K
RECEIVER NAME 1	Recipient name 1	30	R
RECEIVER NAME 2	Recipient name 2	30	O
RECEIVER NAME 3	Recipient name 3 (is transmitted electronically, but not always visible on the label due to space constraints)	30	O
RECEIVER ADDRESS 1	Recipient address 1	30	O
RECEIVER ADDRESS 2	Recipient address 2	30	O
RECEIVER ADDRESS 3	Recipient address 3 (is transmitted electronically, but not always visible on the label due to space constraints)	30	O
RECEIVER POSTCODE	Recipient postcode	12	O
RECEIVER CITY	Recipient city	30	R
RECEIVER COUNTRY	ISO code for the recipient country	2	R
RECEIVER CONTACT PERSON	Recipient contact person	30	O
RECEIVER TELEPHONE	Recipient telephone number (numeric characters only, no special characters or spaces)	20	M/K
RECEIVER EMAIL	Recipient e-mail address	50	M/K
RECEIVER VAT NO.	Recipient VAT number	20	O
RECEIVER TAX NO.	Recipient tax reference number	30	O
NATURE OF CONTENT	Goods content: 1 = Documents, 2 = Goods, 3 = Gift, 4 = Sample, 5 = Returned goods, 6 = Other	1	R
SPECIAL CCI	Non-binding special instructions for the customs authorities	70	O
INSTRUCTIONS IN CASE OF NON-DELIVERY	Non-binding instruction regarding the return shipment of an undeliverable item: 1 = Treat as abandoned, 2 = Return as PRIORITY, 3 =Return as ECONOMY	1	R
CUSTOMER TESTIMONIALS	Customer testimonials	25	O
POSTAGE COSTS	Postage costs	6 (max. 999.99)	O
EXPORT DECLARATION	Number of CN 23 to be printed	1 (max. 5)	R
COMMERCIAL INVOICE	Number of commercial invoices to be printed	1 (max. 5)	R
GOODS CURRENCY	Goods currency (all articles must be declared in the same currency), CHF = Swiss franc, EUR = Euro, USD = US dollar, GBP = Pound sterling	3	R
SEPARATE COMMERCIAL INVOICE	Non-system-specific commercial invoice: 0 = Not a non-system-specific commercial invoice (i.e. the commercial invoice is generated by the online service), 1 = Non-system-specific commercial invoice	1	R
COMMERCIAL INVOICE TEXT	Name of commercial invoice (a maximum of 15 characters are displayed on the CN 23)	30	O
ARTICLE 1 DESCRIPTION	Article description Article 1	30	R
ARTICLE 1 QTY	Article 1 quantity	8 (max. 9999.99)	R
ARTICLE 1 VALUE	Article 1 value	8 (max. 99999.99)	R
ARTICLE 1 ORIGIN	Article 1 origin (ISO code)	2	R
ARTICLE 1 WEIGHT	Article 1 weight	4 (max. 2.00)	R
ARTICLE 1 CUSTOMS TARIFF NO.	Customs tariff number	12	R
ARTICLE 1 INVOICE DESCRIPTION	Article description for commercial invoice	100	O
ARTICLE 1 KEY	Key	3	O
ARTICLE 1 EXPORT LICENCE NO.	Export licence	22	O
ARTICLE 1 EXPORT LICENCE DATE	Export licence date	10 (dd.mm.yyyy)	O
ARTICLE 1 MOVEMENT CERTIFICATE	Goods certificate	20	O
ARTICLE 1 MOVEMENT CERTIFICATE NO.	Goods certificate number	10	O
PDDP	Empty or 0 = no PDDP consignment, 1 = PDDP consignment	1	O

Only the graphic characters a-z, A-Z and 0-9 are permitted. Please do not use any graphic characters from other alphabets.

In addition, only the following special characters are permitted:

Á á À à Ã ã Ä ä É é È è Ê ê Ë ë Í í Ì ì Î î Ï ï Ó ó Ò ò Ô ô Ö ö Ú ú Ù ù Û û Ü ü Ñ ñ ª ° ¡ ¿ Ç ç « » º , . ; : - _ ! ? / ( ) = % & + # ' ? Â â @

Non-permitted special characters and graphic characters will cause an upload error.

2.4.3 Finish

If you have saved an electronic signature, you may select this from the corresponding drop-down menu. In the “Barcode list” field, you must select whether you wish to create a barcode list 21 (barcode list for letters with electronic tracking) or 23 (barcode list for letters with confirmation of receipt). Under “Paper format”, you can select whether you wish to print your label in A6 format on an A4 page or individually in A6 format. The CN 23 customs forms and any barcode lists and commercial invoices will be output in A4 format by default. The field “Print from position” which is mandatory for A4 defines from which label it should be printed. The order can be completed once the accuracy of the details has been confirmed.

The documents are generated as PDFs after the dispatch list has been created. You will also receive your uploaded address file, with the generated barcodes added. If you create up to 50 labels at once, these will be displayed to you directly on the screen. For 50 labels or more, you will receive a link by e-mail.

To print the label you have created, you must first create a dispatch list. You can switch directly to the relevant online service by clicking on the “Proceed to dispatch list” button. At the end of the process, you will receive the dispatch list generated there along with your previously created documents for printing.

To return to the overview, click on “Back to overview”. The accompanying documents you have created will remain in the status “Dispatch list pending”.

When you have completed the order, it will then appear in the overview of accompanying documents. Here, you can copy this document for a new order, delete it from the overview or print it out again.

You can also create a dispatch list for accompanying documents with the status “Dispatch list pending”.